Privacy Policy

Method Studio Privacy Policy 
Last Updated: 30 Sept 2024 

At Method Studio, we are committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal information when you interact with our services, including SMS communication, emails, phone calls, and site visits. Please read this policy carefully.

1. Information We Collect
We collect the following types of information: 

    • Personally Identifiable Information (PII): 
      Name, phone number, email address, and other contact details provided during phone calls, emails, SMS, or site visits. 
    • Non-Personal Information: 
      IP addresses, browser type, operating system, and technical data collected when you browse our website. 
    • Communication Data: 
      Emails, SMS messages, phone call logs, and records of site visits, including your consent for SMS and email communications.

2. How We Use Your Information
We use your personal information for: 

    • Service Delivery: 
      Sending updates, notifications, and alerts related to projects via SMS, email, phone calls, or during site visits. 
    • Client Communication: 
      Contacting clients for project updates, meeting confirmations, and reminders through various channels like phone, SMS, email, or in-person visits. 
    • Internal Communication: 
      Our team may use SMS or phone calls to coordinate project details, particularly for urgent updates in areas with limited internet access. 
    • Data Security: 
      We securely integrate communications into our CRM system to log and track project-related interactions. 

3. SMS and Email Communication Consent

    • Opt-Out Process: 
      You may opt out of SMS and email communications at any time by replying with “STOP” or unsubscribing through provided links. You will receive confirmation of your opt-out.  

4. Sharing Information with Third Parties
Method Studio does not share personal data (phone numbers) and consent with third parties/affiliates or partners for marketing or promotional purposes, including phone numbers, email addresses, or other personal data. Information is only shared under the following circumstances: 

    • Service Providers: 
      We partner with third-party platforms for secure SMS and email management, adhering to data protection standards. 
    • Legal Requirements: 
      Information may be disclosed if required by law or in response to lawful requests. 
    • Business Transactions: 
      Your information may be transferred in the event of mergers or acquisitions, but you will be notified beforehand. 

5. Data Security
We prioritize the security of your information and use industry-standard encryption and access controls to protect your data. In the event of a breach, we will notify affected individuals in accordance with legal requirements. 

6. Payment Information
If you make payments for our services, we collect and process payment details in a secure manner. All payment information is processed through secure third-party payment platforms. We do not store any credit card details. 

7. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to delete that information.  

8. Your Rights
You have the right to: 

    • Access & Correction: 
      Request access to and correction of any personal information we hold about you. 
    • Deletion: 
      Request to delete your personal information, subject to legal or business requirements. 
    • Opt-Out: 
      Unsubscribe from SMS, email, or phone communications at any time. 

9. Changes to This Policy
This policy may be updated periodically to reflect changes in our practices or legal obligations. The “Last Updated” date indicates the most recent revision. We encourage you to review this page regularly. 

10. Contact Us
Our business hours are from 8:00 a.m. to 5:00 p.m. MST, Monday through Friday (excluding scheduled holidays). To protect your privacy and security, we take reasonable steps to verify your identity before addressing your requests. We recommend that you do not send sensitive information, such as credit card numbers or social security numbers, via email or text message. 

Please note that during transmission, your information may be vulnerable to interception by third parties, and we cannot guarantee the security of data in transit. If you choose to contact Method Studio staff through email, SMS, online forms, or other electronic communication methods, you may be asked to provide personal details such as your name, email address, or phone number. The purpose of collecting this information is to respond to your inquiry or to improve our services. 

Only authorized Method Studio staff will have access to this information, and it will be used solely for the purpose for which it was provided. 

If you have any questions about this Privacy Policy, please contact us at: 

Method Studio 
360 W Aspen Ave., Salt Lake City, 84101 
801.532.4422